Mailbet Terms & Conditions – Full English Version

By accessing or using the Mailbet platform, you confirm that you have fully read, understood, and agreed to these terms and conditions. This agreement is a legally binding document between you and Mailbet.

Mailbet is an international online gaming and betting platform specially customized for players in Bangladesh. Before using our services, please ensure that participating in online gaming is legally permitted in your area.

These terms and conditions are subject to change at any time. Continued use of the Mailbet platform after any changes have been made will be taken as your acceptance of the updated terms. We encourage you to check this page regularly.

Mailbet is operated for entertainment purposes only. We believe in responsible gaming, and our services should never be used as a solution to financial difficulties.

To open an account with Mailbet, you must meet the following eligibility criteria:

• You must be at least 18 years of age
• All information you provide must be accurate and complete
• You must not have any existing Mailbet account registered under your name
• You must manage your account personally under your own identity
• You are of sound mind and capable of making decisions

Mailbet reserves the right to verify the information provided during registration. A national ID card, passport, or other government-issued document may be requested for verification purposes. Providing false information will result in account closure, and any balance may be forfeited.

You are responsible for keeping your account password confidential. You are solely liable for all activity carried out under your account. If you suspect any unauthorized access, contact Mailbet support immediately.

Mailbet supports Bangladesh's popular mobile banking methods. Deposit and withdrawal rules are outlined below:

KYC (Know Your Customer) verification must be completed before any withdrawal can be processed. Withdrawals will not proceed without verified KYC. The KYC process typically takes 24–48 hours to complete.

• Withdrawals must be made through the same method used for the original deposit
• The name on your account and payment account must match
• Use of third-party payment accounts is strictly prohibited
• Suspicious transactions may be flagged to prevent money laundering
• Wagering requirements must be completed before withdrawing from bonus balance

Mailbet offers a variety of bonuses and promotions. Each bonus has specific terms that must be read before claiming.

• Welcome Bonus: For new members only, applicable on the first deposit. A minimum deposit of ৳500 is required to receive the bonus.
• Wagering Requirements: Each bonus comes with specific turnover or wagering requirements. Withdrawals will not be permitted until these requirements have been met.
• Free Spins: Applicable to specific slots games only. Will be automatically cancelled upon expiry.
• Cashback: Weekly or monthly cashback must be used within the specified time period.
• VIP Rewards: Rewards vary depending on your VIP level.

If bonus abuse or attempts to claim bonuses through multiple accounts are detected, all bonuses will be cancelled and the account may be closed. Mailbet reserves the right to withdraw or modify any bonus at any time.

The following rules apply when placing bets on Mailbet. These rules are in place to ensure fair and transparent gaming.

• Confirmed bets cannot be changed or cancelled
• Bets placed at incorrect odds due to a technical error may be voided
• If a match or event is cancelled, the stake for that bet will be refunded
• Results in cricket betting may be determined using the DLS method
• For disputes involving scores or results in live betting, the official source is final
• Accounts may be placed under investigation if suspicious betting patterns are detected

Mailbet uses RNG (Random Number Generator) technology that has been verified by an independent third party. Game outcomes are entirely unbiased and not predetermined. Live Casino games are hosted by real dealers and broadcast via live video streaming.

The following activities are strictly prohibited on the Mailbet platform and will result in serious action:

• Using automated bots or software for betting or gaming
• Creating multiple accounts to abuse bonus offers
• Attempting to access another user's account or hacking
• Exploiting platform vulnerabilities or bugs for unfair advantage
• Attempting to launder money or process illegal funds through the gaming platform
• Harassing or threatening other players
• Operating an account under a false identity
• Impersonating Mailbet staff

If you are found to be involved in any of the prohibited activities above, Mailbet reserves the right to suspend your account without notice, forfeit all balances, and take legal action if necessary.

Mailbet is firmly committed to responsible gaming. Gaming is a form of entertainment — not a source of income. We provide the following tools:

Once self-exclusion is activated, your account will be deactivated for a minimum of 6 months. Any attempt to open a new account during this period will be rejected. If you notice any signs of gaming addiction, please contact our support team.

Mailbet may close or suspend an account under the following circumstances:

• If a breach of the Terms & Conditions is found
• If fraud or deception is suspected
• If KYC verification has not been completed
• Extended period of inactivity (more than 12 months)
• By court order or government directive

You may close your account at any time by contacting support. Please withdraw your balance before closing your account. For accounts closed for legitimate reasons, the balance will be returned subject to KYC verification.

If you have a complaint, please contact the Mailbet support team first. We aim to resolve all complaints within 48 hours.

• Step 1: Submit a complaint via live chat or email at support@mailbet.click
• Step 2: Our team will investigate and respond within 48 hours
• Step 3: If unsatisfied, the complaint may be escalated to a senior manager
• Step 4: You may seek assistance from an independent mediator if needed

In the event of a dispute over game results, server logs will be treated as the final evidence. Claims for losses due to technical issues must be submitted within the specified timeframe.

Mailbet is not liable for the following:

• Losses due to internet disconnection
• Delays or errors caused by third-party payment providers
• Game interruptions caused by unexpected technical issues
• Financial losses resulting from the user's own error
• Service disruptions caused by force majeure or unavoidable events

Mailbet's total liability shall under no circumstances exceed the balance held in your account at the time of the dispute. These terms and conditions are governed by international gaming law.